reserveurbooking.com and hotcarsdeal.com are operated by Golden Horizon Travels LLC.
1. Role as Booking Facilitator
We act only as an intermediary between you and third-party service providers.
We do not control refund decisions made by suppliers.
2. Supplier-Based Refunds
All cancellations and refunds are subject to the policies of the respective provider:
- Car rental companies
- Hotels
- RV/motorhome providers
3. Non-Refundable Fees
The following are strictly non-refundable:
- Service fees
- Convenience fees
- Processing fees
4. No Guarantee of Refund
We do not guarantee any refund under any circumstances.
Refund approval depends solely on the supplier.
5. Processing Time
If approved, refunds may take 7–30 business days depending on the provider and payment processor.
6. Chargeback Policy
By booking with us, you agree:
- Not to initiate chargebacks without contacting us first
- That valid booking confirmations constitute proof of service
- That we may submit:
- IP address logs
- Payment authorization
- Communication records
Fraudulent chargebacks may lead to:
- Permanent service ban
- Legal action
7. No-Show Policy
Failure to use booked services (no-show) is non-refundable.
8. Modification Requests
Changes are subject to supplier approval and may include additional charges.